Experian is releasing a free, comprehensive list of COVID-19 and telehealth payer policy alerts for U.S. hospitals, medical groups, pharmacies and specialty healthcare service organizations. This all-new public portal, Payer Alerts COVID-19, will be accessible on April 9 and already features 1140+ current Alerts on these topics - and it grows daily. This requires only completion of Payer Alerts COVID-19 Questionnaire, and the content will be available on request.

Cerner is collaborating with Health Dialog, a population health services organization, to provide 24/7 telephonic access to registered nurses. The nurse line is available to help triage patient inquiries, provide guidance on appropriate level of care, and reinforce best practices and behavior changes to individuals during the COVID-19 pandemic.

The Health Dialog NCQA-certified and URAC-accredited services are designed to help ease the burden on your care team resources. The team of nurses can help address patient inquiries and questions on COVID-19, perform symptom checking and direct patients to the most appropriate level of care, whether its self-care at home, following the appropriate self-quarantine guidelines, or an appointment with a provider, visiting urgent care or calling 911.

The Health Dialog nurse line services are available to Cerner clients through a short-term contract (minimum of three months). No technology or eligibility files are required. Client responsibilities are limited to designating a key project manager for deployment and program communication and announcements.

Health Dialog will create a toll-free number specific to your organization and registered nurses will answer calls using your brand. Call staff will have access to live interpretation services that translate over 200 languages. Health Dialog will provide a weekly program reporting to your organization for visibility of utilization, venue of care routing and top symptoms.

To learn more please contact us at populationhealth@cerner.com.

Raziel Health has remote patient monitoring and management services for at risk populations. RazSafe is used for COVID-19 surveillance and management, which includes medical grade remote monitoring and prevention program that collects clinical data. It is a solution that can be quickly deployed, and includes a phone, thermometer, and pulse oximeter; with direct delivery to the patient; Raziel support services or provider services; and 2-3 week deployment.

Carevive is providing clinics and patients with a COVID-19 remote screening and triage module that can be easily embedded into the existing Carevive implementation.

Carevive is adapting its PROmpt^® Cancer patient self-assessment platform to screen patients remotely, and deliver back specific, tailored information to patients who have screened positive or who have been identified as at risk. Additionally, Carevive’s system allows clinicians to remotely monitor patients who have screened positive and take additional, appropriate follow-up action as needed.

GetWellNetwork Solutions is aiding in the effort to communicate with patients while managing and mitigating the spread of the virus. GetWellNetwork has an array of existing and newly developed modules available for immediate deployment through our platforms. GetWell Inpatient and GetWell Loop updates include content and strategies to optimize existing capabilities and new COVID-19 digital care plans developed to mitigate health system overload by facilitating proactive communication. Email ryan.tillman@cerner.com with any questions.

Additional Resources:

• GetWell Collaboration Session
• COVID-19 Recommendations - GetWell Network Solutions

Salesforce is providing resources and products to support organizations and communities impacted by the coronavirus (COVID-19) pandemic. Salesforce Care for Health is one of these offerings which helps manage increased call volume and triage patient inquiries within the contact center. More information on this offering and others can be found, here.

The Salesforce Care for Health solution includes:

• Pre-Configured Health Cloud Org: To help manage increased volume of health-related requests via phone and chat with an emergency response contact center solution. Powered by Salesforce Health Cloud.
• Encryption, Audit Trails and Monitoring: To help ensure the privacy and security of data to meet internal and external compliance requirements like HIPAA in the US. Powered by Salesforce Shield.
• Self-Service Resource Center: Distribute trusted information from a personalized, self-service resource center to help inform HCPs, patients, members and communities and help offset the higher call volumes. Powered by Salesforce Community Cloud and the Salesforce Customer 360 Platform.
• Learning Platform: Quickly distribute the latest safety and testing protocols to enable staff and ensure certification through an on-demand, learning platform. Powered by Salesforce myTrailhead.

As healthcare organizations around the world continue to prepare for the coronavirus, Imprivata has heard from a number of customers about the various ways they are using solutions to help mitigate risk.  This includes using Imprivata OneSign data to identify users who have been in areas of the hospital with a potential risk of infection as well as using Imprivata Confirm ID for Remote Access to support an increasing number of remote workers.

Imprivata Confirm ID for Remote Access is the secure and convenient two-factor authentication solution purpose-built to meet the critical security and workflow challenges of today’s healthcare enterprise. Imprivata Confirm ID for Remote Access improves security by enabling two-factor authentication for remote network access, cloud applications, Windows servers and desktops, and other critical systems and workflows.

For more information, please contact Samantha.Speer@cerner.com.

Cerner works with Medigate to provide health care organizations with visibility into every ventilator they have. For current clients, you can see complete inventory, the location of each and its utilization of data. This empowers clients to manage the availability and location without using additional human resources to track them down. For hospitals that don't have Cerner Millennium, we can deploy the solution quickly to support their efforts to treat the growing number of Coronavirus patients they need to treat.

With the coronavirus pandemic pushing clinicians to the limit to provide care to patients, lessening burnout is more crucial than ever. The Wellsheet predictive clinical workflow platform can help support clinicians by providing near real-time diagnostic result alerts, visibility of all patients being tested or confirmed with COVID-19 by location, attending physician, and associated isolation status.

The AI-powered platform uses the FHIR API standards to work within the EHR to surface the most relevant content for physicians in a view that is contextualized and prioritized for their needs. By doing so, the platform helps to facilitate a more effortless episode of care and reduce clinician time spent in the EHR.

Accessible on any web browser, tablet, or mobile device, Wellsheet can increase the clinician's ability to provide quicker response times and clinical decisions based on the most recent data available, while reducing exposure in shared workspaces.

For more information, please contact info@wellsheet.com.

Response: MDmetrix's COVID-19 Mission Control empowers clinicians to understand COVID-19 patient data more effectively so that they can adapt and improve care. The MDmetrix offers AI-driven visibility across clinical operations, applying statistical process controls to leverage real-world clinical data. Cerner Millennium feeds data to MDmetrix to populate interactive dashboards and on-the-fly clinician queries. For more information, please contact covid@mdmetrix.com or travis@mdmetrix.com.

Recover: MDmetrix's OR Advisor platform empowers clinical leaders and frontline clinicians to understand patient data more effectively so that they can improve and manage care. MDmetrix offers AI-driven visibility across clinical operations, enabling users to leverage their real-world clinical data across protocols, workflows, teams, and facilities. Cerner Millennium feeds data to MDmetrix to populate on-the-fly clinician queries and interactive dashboards. Case study results include developing the first-ever opioid-free surgery center and generating 20% additional OR capacity without additional staffing. For more information, please contact info@mdmetrix.com.

WorkForce Software is helping Cerner clients manage their return to work strategies. With so many moving parts, a strategic and agile approach to workforce management can bring order and keep business on track. WorkForce Software has an array of existing and newly-developed modules available for immediate deployment across your organization. More information on these offerings can be found here. Email paul.t.miller@cerner.com with any questions.

Pre-Shift Health Screening

Many regulatory authorities have mandated that health screenings be performed before employees report to work. The Pre-Shift Health Screening tool can help limit employee exposure to COVID-19 by triggering a discreet online health survey to employees before their shift. The survey is meant to evaluate potential COVID-19 exposure risk factors and determine if the employee is cleared to work or needs to take additional precautions. If the employee has been approved to come to work, a QR code will be provided to gain access to the employee's work location.

Contact Tracing and Notifications

It is critical that our clients notify their employees when the employee may have been unintentionally exposed to COVID-19 while at work. Our Contact Tracing and Notifications tools help by identifying individuals who may have been in contact with someone who has reported exposure or has been diagnosed with COVID-19. Notifying employees who have potentially been exposed to an affected colleague with a survey link to determine the risk of exposure (e.g. same department, building, breakroom, etc.), and then suggesting next steps based on official guidelines by the U.S. Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), government authorities or other reputable resources.

Managing an increase in Absenteeism

Employee absenteeism and leave events have increased, forcing employers to fill gaps in essential roles and stay on top of rapidly changing leave laws. Our Absence and Leave Management solution eases the impact of these changing laws and helps educate our clients on compliance with applicable federal, state and local laws.