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Consumer Engagement

Offer a health care experience centered around the consumer

In today’s age of consumerism, consumers expect a digital health care experience similar to how they engage with brands in other industries. A digital front door and digital practice helps put the consumer at the center of their health care journey – from scheduling appointments to navigating their well-being journey – and empowers them to engage at their convenience.

We believe there are four elements that drive a successful, well-rounded consumer experience strategy:
convenience, empowerment, accessibility and relevancy.

Digital front door and digital practice

The Cerner Consumer FrameworkTM is an open ecosystem empowering health care organizations to elevate the patient portal to a digital front door and digital practice that is designed to place the consumer at the center of their health care journey.

Organizations can leverage the Consumer Framework to customize a digital front door that best fits their population through Cerner, third-party or home-grown applications to help fill gaps that may exist in their consumer engagement strategy.

The Cerner patient portal offering, HealtheLifeSM, is a web-based solution that enables interaction and engagement between health care organizations and people in their population. It combines the traditional features of a patient portal with engagement tools to help people proactively manage their health.

Cerner is a leader in the transformation of care by providing organizations with a consumer-centric health engagement suite designed to help streamline behind-the-scenes activities to improve efficiencies and the user experience. Our suite of virtual health solutions is designed to enable embedded virtual experiences to help increase access to care and help clinicians create happier, healthier patients.

Our virtual health approach includes virtual visits, remote home and mobile monitoring and secure messaging. Using an ecosystem of virtual and remote services and technologies, health systems can provide care at a distance, enabling the delivery of quality cost-effective care anywhere. Virtual health care empowers patients’ health and care, giving them new means to engage and manage their health.

Related Offerings


To identify and monitor opportunities for improvement, Cerner offers a comprehensive suite of analytic solutions that enables organizations to make data-driven decisions and perform advanced analysis tailored to their organization-specific needs and goals, leveraging aggregated and normalized data across the community.

Community Care Management

To achieve optimal quality, costs and health status, Cerner's community care management solution supports a person-centric approach of proactive surveillance, coordination and facilitation of health services across the care continuum for populations with certain risks, diseases, complications and high utilization.

Customer Relationship Management

To enhance consumer engagement, Cerner and Salesforce have collaborated to create an integrated CRM technology solution to help improve consumer satisfaction, simplify and personalize outreach, and improve clinical care and business efficiencies.

Determinants of Health

Cerner Determinants of Health helps providers identify patients with social risk factors, suggests goals and activities, supports community-based referrals and provides geospatial analytics that identify community-level vulnerabilities and patient-level social risks.

Longitudinal Record

To enable care teams to make more informed decisions, Cerner offers a longitudinal record designed to provide clinicians an organized, summary view of a person’s health and care story that is comprised of normalized data from disparate systems across the care continuum.

Patient Engagement

To aid organizations in empowering people, families and care teams to be active participants in their health and care, Cerner offers a robust member engagement solution that enables a person and their care team to be aligned, informed and educated on an ongoing basis.

Performance Improvement

To drive improved clinical, operational and financial outcomes, Cerner offers performance improvement solutions that leverage clinical and financial intelligence data from internal and external sources to empower clinicians with data that enables them to make more informed decisions at the point of care.

Registries and Scorecards

To proactively identify gaps in care, recommend targeted interventions and provider performance, Cerner offers a registries and scorecards solution that enables organizations to identify, attribute, measure and monitor people and providers at an individual or population level.

Strategic Advisory Services

To navigate the transformation to value-based health care, Cerner offers population health consulting services that bring people, processes and technology together to create a collaborative, systematic strategy aimed at achieving an organization’s goals.


To aid in automating and managing an effective wellness program, Cerner has a web-based wellness solution that promotes people engaging in their own health.