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Benefits Administration

Flexible benefits administration services

For self-insured employers, a key component of a successful health benefit plan is efficient administration of its services. Employees want easy access to their information and timely reimbursements, and employers need a plan tailored to their needs to help them manage costs.

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Cerner benefits administration services help manage aspects of your health plan, while integrating with our workforce health programs to help improve health and lower costs.

Benefits for employers

With our benefits administration offering, CernerHealthPlan Services, we can manage aspects of your self-insured health plan, including medical, dental and COBRA claims administration. We can also manage your consumer-driven health plan accounts, such as flexible spending, health reimbursement and health savings. You can tailor your plan to meet your organization’s needs with flexible pricing options, including direct contracts and reference-based pricing, or access more than 140 traditional regional and national networks.

CernerHealthPlan Services helps make it easy for your employees to manage their health benefits with 24/7 online access to their claims information, timely reimbursements and responsive support from our service representatives. Using a targeted communication approach, employees can stay up-to-date on important information related to your program.

Your employees' claims data can be aggregated, along with clinical, pharmacy and wellness data, into our technology platform, HealtheIntent®, to provide a longitudinal health record for employees. The data from HealtheIntent provides insights into the impact of your health benefit programs, helping you make more-informed investment decisions. The platform also powers our services, including our on-site health centers and care management services, enabling clinicians to access comprehensive data in near real-time to proactively engage employees and close gaps in care.

Cerner also collaborates across vendors with which you work ― from pharmacy benefit managers to consultants ― to provide you with a coordinated experience and the flexibility you need.


of claims paid within 30 days1


financial accuracy2


member services courtesy/professionalism satisfaction3


member services overall provider satisfaction4

Cerner HealthPlan Services is easy to work with and continually exceeds our expectations. They are always quick to respond, creative in their approach, and always willing to find a way to meet our needs.

- Heather Swearingen, System Director, Business Development, CoxHealth

1 out of 405,153 claims processed in 2018 using Cerner HealthPlan Services
2 of 405,153 claims processed in 2018 using Cerner HealthPlan Services
3 out of 2,896 member survey respondents in 2018 using Cerner HealthPlan Services
4 out of 22,453 survey respondents in 2018 using Cerner HealthPlan Services

Solutions and Services

Benefits Administration

To help make benefit administration easier for you and your employees, we manage all aspects of your health plan including efficient claims processing and integration with your wellness programs. 

Health Advocacy

To help your employees engage in their health, each person is matched to a health care team and given recommendations on well-being programs. Consumer advocates work to eliminate any obstacles a member may face in accessing or receiving necessary treatment.

Health and Wellness Portal

We support a strategic approach to health and well-being by providing tools to design, implement and manage a well-being program. Cerner Consumer Well-being can be accessed by consumers on their device of choice, with a responsive and native mobile experience to help keep individuals engaged in at their convenience.

Health Coaching

To promote positive behavior changes within your population, our certified health coaches use motivational interviewing and goal-oriented counseling to understand what motivates each person to take action. Our coaches provide encouragement and follow-up to members in their health care journey.

On-Site Health Center

Customized and built at or near your worksite, our on-site and near-site health centers offer a wide range of services, such as primary care, urgent care, occupational health, well-being programs, nutritional counseling and chiropractic care. Our design is centered around the person. For example, we have replaced traditional waiting rooms with private care suites.

On-Site Pharmacy

Your members can have convenient access to affordable prescriptions and over-the-counter medications with our on-site pharmacy. Whether independent from or integrated with your health center, the pharmacy helps support improved medication adherence and productivity.