Client Achievements Archive

Allies in opioid stewardship: Fort HealthCare implements high risk alerts to combat epidemic

Fort HealthCare in rural Jefferson county, Wisconsin, is the sole hospital and only local resource of opioid stewardship. Between 2015-2017, the county death rate due to opioid overdose nearly tripled, and in 2017 alone, the county death rate due to opioid abuse exceeded the entire state of Wisconsin by 31%.

The University of Tennessee Medical Center automates processes to optimize throughput and reprioritize valuable resources

After nearly a decade of work focused on improving efficiency, leaders at the Knoxville, Tennessee-based medical center took their efforts a step further by implementing CareAware Capacity Management® solutions.

Fisher-Titus Medical Center uses a streamlined telehealth solution to deliver care throughout the COVID-19 pandemic and beyond

As COVID-19 lockdowns began to take effect in April of 2020, Fisher-Titus Medical Center found themselves in need of a virtual visit solution. Linda Stevenson, chief information officer, and Dr. Glenn Trippe, chief medical information officer, were tasked to implement such a solution.

Tracking immunizations at St. John’s Health made easier through interoperability

In 2019, St. John’s Health began using Cerner’s Immunization Registry Reporting and Query to electronically send vaccine data to the Wyoming Immunization Registry (WyIR) and retrieve information to reduce manual processes. It’s a tool that's used all day, every day across the ambulatory clinics and in the inpatient space to exchange vaccine data almost immediately.

Clinicians at pediatric health system save charting time following ambulatory optimization

Children's Minnesota and Cerner recently began a journey for primary care optimization focused on improving the areas of care coordination and clinic operations. This work effort spanned across three primary care visit types which include well child, complex care management and Ready Care (walk-in), in conjunction with the roll out of PowerChart TouchTM.

Children’s National Hospital successfully implements clinically driven revenue cycle during COVID-19 pandemic

While dealing with low patient volumes and a hybrid workforce, Children’s National Hospital implemented a clinically driven revenue cycle and simultaneously managed its legacy accounts receivable (A/R) system.

CoxHealth uses document intelligence technology to help eliminate paper burden

To bridge the digital gap, the CoxHealth team is transitioning to Cerner Advanced Capture from a legacy system. Health information management (HIM) professionals scan paper records into the high-volume document capture solution, which indexes them into patient charts.

The remote transformation of Ontario healthcare during the pandemic

The COVID-19 pandemic has forced every aspect of life to adapt, not least healthcare. While the focus has understandably been on the frontline, longer-term strategies have needed to continue as well, something that Cerner and TransForm Shared Service Organization (TSSO) have achieved around the shores of Lake St Clair, Ontario, with the e-VOLVE major remote go-live project.

Banner Health’s ambulatory providers on pace to save thousands of hours annually after implementing Cerner’s Essential Clinical Dataset

One step leaders at Banner Health are taking to improve efficiency at their outpatient clinics is streamlining their adult intake form.

Children’s Mercy Kansas City Project HOPE training helps streamline provider documentation efficiency

Children’s Mercy Kansas City is taking a stance with its recent provider training program called Project HOPE. The initiative, which stands for “Helping Optimize Provider Efficiency,” leverages data from their Cerner EHR to identify which providers could improve efficiency and where in their workflow they can improve.

MU Health Care receives second HIMSS Davies Award

University of Missouri Health Care received the 2021 HIMSS Enterprise Davies Award, the second award for the Columbia, Missouri-based Cerner ITWorksSM organization. The Davies Award recognized the hospital’s work using an algorithm to help improve sepsis mortality rates; reducing unnecessary blood transfusions with clinical decision support; and redesigning the user interface used to screen for depression, alcohol and drug misuse, fall risk, and the existence of advance directive information in ambulatory settings.

Pipeline Health accelerates billing through optimization efforts

After a 15-month implementation of Cerner electronic health record (EHR) and Cerner Millennium® revenue cycle management solutions at three hospitals in Chicago and Dallas that started in June 2019, Pipeline Health and Cerner worked together to begin a 90-day revenue cycle optimization engagement in early March 2021.

CAMC improves cash flow with optimization

After implementing Cerner Millennium® revenue cycle management solutions in 2016, Charleston Area Medical Center (CAMC) — a nonprofit regional referral center based in Charleston, West Virginia — worked closely with Cerner to optimize its clinically driven revenue cycle (CDRC) in 2018.

Genesis ACO uses data, care management tools to help improve quality measures

Truman Medical Centers/University Health improves ordering process by reducing alerts for end users

To combat alert fatigue, TMC/UH staff worked with Cerner Continuous Improvement Delivery (CID) services to help reduce the mCDS alert rate by 77%.

Children’s Cancer Hospital Egypt-57357 reduces patient deterioration with help from early warning score

India’s Karuna Trust leverages recent Cerner digitization to help respond to COVID-19 surge

As the world’s second most populous country battles the virus and tries to stem the tide of new cases, Cerner has helped clinics in India go digital to help them become more efficient.

Baptist Health sees improvements in hospital operations metrics during COVID-19 pandemic

The COVID-19 pandemic challenged many hospitals and health care systems, forcing many to address sudden surges in patient load. One Montgomery, Alabama, hospital leveraged Cerner technology to help clinicians not only respond to the surge but also improve some key workflow metrics.

LMH Health uses Cerner rule-based coding to expedite vaccination events, allow for direct billing

As staff at LMH Health, based in Lawrence, Kansas, prepared to host large COVID-19 vaccination events, they knew efficiency would be key to getting as many people vaccinated as possible. Because each vaccination required a five-step coding process, the staff looked for an innovative way to automate some of the steps.

Behavioral health facility reduces staffing time and cost using Clairvia

Leaders at WellSpan Philhaven, a behavioral health facility in Mount Gretna, Pennsylvania, had problems filling nursing and psychiatric technician shifts. Without a way to incentivize staff to sign up early, the cost to fill the shifts rose the longer shifts stayed unfilled.

South Miami-Dade hospital reaches HIMSS Stage 6, 7 and wins Enterprise Davies Award in same year

After successful efforts in 30-day heart failure readmission prevention, a decrease in length of stay (LOS) for Caesarean section (C-section) deliveries, and a decrease in sepsis mortality and patient LOS, a community hospital in Homestead, Florida, earned one of the most prestigious awards in healthcare information technology.

Camera Capture helps St. Joseph’s Health save time, reduce clinician exposure to COVID-19

When Paterson, New Jersey-based St. Joseph’s Health audited its case management department, it discovered opportunities to improve its process to better meet regulatory compliance.

Children’s Hospital of Orange County receives second HIMSS Davies Award

St. Joseph's Health improves care management Medicare compliance and patient form efficiency

When Paterson, New Jersey-based St. Joseph’s Health audited its case management department, it discovered opportunities to improve its process to better meet regulatory compliance.

Truman Medical Centers/University Health offers community-based vaccine clinics to vaccinate underserved community

While many health care organizations are hosting large vaccination events, Cerner ITWorks℠ client Truman Medical Centers/University Health (TMC/UH) in Kansas City, MO, is taking its vaccine deployment strategy one step further.

North Kansas City Hospital leverages Cerner technology to expedite COVID-19 vaccine distribution

Proactive program keeps patients on top of medication refills during pandemic

Collaborative approach guides virtual desktop infrastructure project, supporting caregivers’ efficiency and satisfaction

Cancer center improves chemotherapy infusion efficiency after transition from paper records to EHR

Northern Light Health vaccinates patients using Cerner technology, collaboration

When Northern Light Health staff learned of vaccine approval, they envisioned it as a turning point in the COVID-19 pandemic. “We looked to Cerner as our partner for the technology to support our people, and processes,” said April Giard, DNP, MSN, NP-BC, NEA-BC, vice president and chief information officer. “We asked how they could help respond and take care of our own. Cerner responded, ‘We’re right there with you, we've got a workflow, and will work together to develop a mass vaccine strategy.’”

Plumas District Hospital switches from paper-based system to clinically driven revenue cycle

Sharing patient data with interoperability streamlines care across health systems

Interoperability is a guiding principle for Torrance Memorial Health System in its strategy to become a regional health care leader. Clinicians use Cerner Health Information Exchange (HIE), so data for more than 645,900 patients flows securely between various electronic health records (EHR). Clinicians use the HIE, Direct Messaging, and Cerner Hub orders and results to connect the community and provide coordinated care for their patient population. This care also transfers to multiple health systems using various non-Cerner EHRs.

Revenue cycle optimization lowers A/R days by more than 50%

Neshoba General leveraged Cerner Revenue Cycle Surveillance tooling to work through a variety of key performance indicator (KPI) improvement recommendations surrounding payment posting and denials management.

Adventist Health enhances interoperability using health information exchange

When Adventist Health launched two new urgent care clinics, in addition to giving patients a new option, they also found ways to reduce time spent in the EHR, giving that time back to patients.

Intermountain Healthcare leverages Cerner and Vynca software to enhance advance care planning

Nearly 70% of the U.S. adult population does not have a plan for end-of-life care. Intermountain Healthcare recognized the need to improve the quality of advance care planning to know and honor the wishes of the patients they serve.

Intermountain Healthcare uses Cerner to streamline documentation process for residents, fellows

A tweak to the EHR prevented residents and fellows from signing certain notes without first identifying an attending physician to forward them to. The change helped end frustrations among clinicians and the billing department.

Rural hospital quickly sees revenue cycle improvements after virtual go-live

When the COVID-19 pandemic landed in the U.S., and health system leaders’ financial concerns increased, Macon Community Hospital (MCH) chose not only to switch revenue cycle solutions in the middle of it but chose to do it virtually.

Stable revenue cycle helps rural hospital avoid closure trend, expand services

Leaders at Clara Barton Hospital & Clinics in Hoisington, Kansas, recognize the role of revenue cycle stability in the critical access hospital’s continued vitality.

Automation saves Moffitt Cancer Center money while freeing staff to support patients

After implementing Cerner Soarian Financials® in 2011, the health system began utilizing EMUE™ and health care extensibility platform (HEP) automation to save time and money, in turn helping support patients.

Fully integrated EHR conversion leads to revenue cycle improvements at San Juan Regional Medical Center

San Juan Regional Medical Center implemented Cerner Millennium® and Millennium Revenue Cycle™ across its acute and ambulatory venues

Clinically driven revenue cycle helps improve documentation, increasing charges by $39.6 million

Using Cerner clinical and revenue cycle solutions to help improve charge capture, correct fragmented processes and educate providers, St. Joseph’s Health increased charges 19.7% from 2018 to 2019.

Standardized surgery preference cards reduce surgery costs at MU Health Care

Through an optimization process at University of Missouri Health Care, the health system and Cerner worked together to standardize procedures, reducing costs by more than $55,000.

Northern Light Health uses data analytics to enhance blood management

Northern Light Patient Management started working with the Cerner Value Management Advisory Services team to help improve blood management data collection.

Health system becomes first to use Cerner dashboard to help with COVID-19 response

Northern Light Health worked with Cerner to become the first to utilize the new Cerner Command Center Dashboard, which provides situational awareness of critical resources.

NEWS algorithm and nursing protocol help MU Health Care improve sepsis mortality rates

Early sepsis detection and proactive intervention help reduce sepsis mortality rates and decrease code blue calls to resuscitate patients.

IHOPKC reduces employee health care expenses with narrow network and direct contracting strategy

Direct contract helped members reduce expenses, avoid balance billing and coordinate care, while Cerner HealthPlan Services supported positive member experiences.

Baptist Health HR department teams up with Cerner AMS Oracle for smoother daily operations

Baptist Health logged 86 service requests with Cerner AMS Oracle in the first year of AMS support, and the relationship is helping Baptist Health HR to move onto the right path for what’s next in the Oracle Cloud roadmap.

Atrium Health receives prestigious HIMSS Enterprise Davies Award

Atrium Health wins a 2019 HIMSS Enterprise Davies Award for promoting opioid stewardship, reducing patient falls while improving cost and reducing readmission rates.

Shirley Ryan AbilityLab drops A/R days within three months of revenue cycle implementation

Following optimization, Shirley Ryan AbilityLab also went through an optimization of their 835 process as well.

Banner cuts half a million alerts to improve clinician experience

Banner and Cerner Continuous Improvement Delivery worked to optimize medication clinical decision support and dose range checking alerts.

Value-based programs and care management boost quality while decreasing cost and utilization

While most of the U.S. health care market inches toward value-based care, Roper St. Francis Healthcare in Charleston, South Carolina, has fully adopted the payment model as part of its more than 150-year-old mission: “Healing all people with compassion, faith and excellence.”

Lessons from optimization project paves the way for second phase

Cerner helped Lakeland Regional Health with the first round of an optimization project. Afterward, health system leaders took the lessons learned and continued the process.

Collaboration, commitment and flexibility support revenue cycle implementation at Pana Community Hospital

Cerner Transition Services helped critical-access hospital decrease average A/R days, standard delay and ready-to-bill days following revenue cycle implementation.

Open platform and innovation program allow EHR to integrate with third-party solutions

With more health care services becoming digital, Banner Health is taking advantage of allowing third-party companies to fully interact within its electronic health record.

Health system honored by HIMSS for improved communication, increase in vaccination rates and cancer screenings

King Faisal Specialist Hospital & Research receive HIMSS Enterprise Davies Award of Excellence for proving it provides excellent care utilizing health information technology.

ED Callback Worklist reduces time and lab result paperwork in the ED

When it came to following up on abnormal lab results taken in the emergency department (ED), nurses at Sharp HealthCare spent too much time printing charts, collecting handwritten information and preparing packets for physicians.

Mission Health reduces falls to zero, calls the $4.8 million in cost avoidance only the beginning

The Asheville, N.C.-based health system added Cerner Patient Observer to six neurosciences unit patient beds in August 2015. During the study, the average falls rate – as measured per 1,000 patient days of care – dropped from four per month to zero.

Toolkit helps health system standardize opioid treatment agreement across facilities

Other efforts in the health system included alerts, education and clinical decision support which helped lower the number of opioid prescriptions given to patients.

TPN Advisor helps improve patient safety, eliminates manual calculations

Clinicians at Universal Health Services have developed an innovative tool to ensure patients who need an alternate feeding method get the right nutrients.

Data helps streamline operations, manage nursing utilization and expedite patient transfers

Cerner ITWorks client used Clairvia and CareAware Capacity Management to help manage nursing utilization while decreasing patient transfer and transport times.

St Stephen’s Hospital wins Australia’s first HIMSS Davies Enterprise Award

Australia’s first fully integrated digital hospital used health information technology to help return thousands of nursing hours to bedside care, reduce hospital-acquired pressure injuries, decrease adverse drug events due to medication omissions, and standardize care to reduce length of stay for orthopedic patients.

Prescription drug monitoring program helps decrease opioid prescriptions, saves providers time at Yavapai Regional Medical Center

Prescription drug monitoring program helps providers reduce prescribed opioids and increase the number of reports accessed by providers, while helping improve workflow.

Essential clinical dataset saves nurses time

Island Health leaders on Vancouver Island, Canada, knew they needed to find a way to simplify the process.

Prescription pricing tool helps lower medication costs for patients

Solution embedded into the EHR helps providers see the cost of prescriptions and find lower-cost alternatives for patients.

Encompass Health and Cerner develop predictive model to reduce acute care transfers, win CHIME Collaboration Award

Encompass Health, one of the largest providers of post-acute healthcare services in the U.S., paired with Cerner in 2009 to implement a post-acute electronic medical record (EMR) at each of its 133 inpatient rehabilitation hospitals across 37 states.

ED solution helps track patients during their hospital stay while helping improve care

In addition to tracking patients, and scaling up in an emergency, leaders can pull reports to help them figure out how to improve throughput

Data-driven optimization helps Northern Light Health save an estimated $1.3 million annually

Northern Light Health worked with Cerner’s Continuous Improvement associates to improve documentation workflows and reduce transcription costs while decreasing chart time review.

Midland Health sees positive results after implementing Cerner Revenue Cycle Management

When Midland Health leaders chose Cerner for its revenue cycle solutions, the health system saw improvement in financial metrics including discharged, not final billable days and accounts receivable.

Urgent care clinics improve workflow while increasing patient access to care

When Adventist Health launched two new urgent care clinics, in addition to giving patients a new option, they also found ways to reduce time spent in the EHR, giving that time back to patients.

Truman Medical Centers receives second HIMSS Davies Enterprise Award

Truman Medical Centers shows how it used virtual observation to improve patient safety, reduced the 30-day readmission rate and promoted opioid stewardship. Only four other organizations have won the award twice.

Connecting patient data through interoperability helps improve care across Los Angeles area health systems

With interoperability, Keck Medicine of USC providers have quick access to available patient data from outside organizations, and they incorporate that information into the local record to help make better treatment decisions.

Data analysis helps MU Health Care reduce IV waste and improve efficiency

Cerner ITWorksSM client used a data-driven approach to refine pharmacy batch fill processes and adjust staff schedules, ultimately reducing the organization’s IV obsolescence rate by more than 43% over three months.

All-digital St Stephen’s Hospital becomes first inpatient Australian organization facility to receive HIMSS Stage 7

When the Australian government provided a grant to open a fully integrated digital hospital with UnitingCare, leaders saw an opportunity to improve patient care and satisfaction, enhance provider workflows and progress operations in a unique way.

Sidra Medicine reduces duplicate and incomplete documentation, returns time to patient care

Nurses unfamiliar with documentation practices weren’t always completing forms correctly. Utilizing Lights On Network, clinical leaders significantly increased proper documentation procedures.

Improved scheduling increases patient access to care

A project named the Open Access Initiative helped lower wait times to see physicians, and made it simpler for patients to book an appointment with a provider.

Canadian health system streamlines provider workflow in effort to reduce alert fatigue

An effort to ease the burden on pharmacists resulted in reducing the number of unnecessary drug alerts by 41.5% while reducing the number of overridden alerts by 42%.